Return Policy
We want return requests to be handled clearly and fairly. Eligible customers may submit a return request within 14 days after confirmed delivery.
Return Eligibility
To qualify for review, an item should generally:
- Be unused and in original condition
- Remain free from customer-caused damage
- Include original packaging when reasonably possible
- Match the product identified in the return request
- Be supported by order details sufficient for verification
Items that have been altered, used beyond ordinary inspection, or returned in a condition that prevents proper review may not be eligible.
How to Start a Return
Please email service@dilworthr.com and include:
- Order reference
- Item name
- Reason for the request
- Clear photos when the issue concerns damage, incorrect contents, or visible defects
Our support team will review the information and provide the next step when the request appears eligible.
Damaged, Incorrect, or Defective Items
If your order arrives with a visible problem, please contact us promptly after delivery. Images may be requested to help us understand the condition of the item and determine an appropriate resolution.
Return Review
Returned items may be inspected after arrival to confirm that they match the approved request and satisfy the stated condition requirements. The result of the review will be communicated once completed.
Return Shipping Responsibility
Return shipping arrangements may depend on the reason for the request. When an item is confirmed to be incorrect, damaged in transit, or defective upon arrival, the case will be reviewed accordingly. For other eligible return situations, return delivery may remain the customer’s responsibility unless support provides different instructions.